We do manual and thorough inspection before deliver your product. However, in case of product faulty, all our products come with 14-day warranty from the product delivery date.
Within 14-day 1 to 1 Exchange.
Only for certain product with manufacturer's defect are entitled for 1 to 1 exchange subject to stock available and if
- The packaging and all its original content is complete, in good and resellable condition.
- The product has an actual manufacturer's defect.
- The product with original receipt and customer must email us within 14-day from the product delivery date.
Product that are qualify for exchange are those that was due to our negligence i.e sending the wrong products or product which has different specification from what you have ordered.
If the product faulty, please capture a clear picture and email it to us.
Original packing in ts original condition is required. Any used, scratches or damages caused by own careless will not be accepted
If product exchange request was due to customer mistakes (for eg ordered blue color but request to change red color), the request will be subjected to admin's approval provided that the item is still is its original conditions.
In case of refund, it will be credited into customer account and the balance can be used for the next purchase or future order.
#Customer needs to email to firstname.lastname@example.org with the following details in the email:
ORDER NO - INVOICE NO - CONTACT NO - PRODUCT TO EXCHANGE - FAULTY REASON - DEFECT PRODUCT PHOTO -
Kindly email us before shipping anything back to us, so that we can provide you with complete return instructions.